Hours: Mon - Fri 10am - 10pm
Sat - Sunday 8am - 8pm

Call Us: (512) 363-5946

Live in Your Body Again

Alpha Medical Massage & Rehabilitation

About Us

Alpha Cancelation Policy

We understand that unanticipated events happen occasionally in everyone’s life. Business meetings, project deadlines, flight delays, car problems, snowstorms, and illness are just a few reasons why one might consider canceling an appointment. In our desire to be effective and fair to all of our clients and out of consideration for our therapists’ time, we have adopted the following policies:

24 hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment.

• If you are unable to give us 24 hours advance notice you will be charged the full amount of your appointment. This amount must be paid prior to your next scheduled appointment.

No-shows
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show”. They will be charged for their “missed” appointment and future service will be denied until payment is made.

Arriving late
Appointment times have been arranged specifically for you. If you arrive late your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session.

Canceling  Memberships
When canceling a membership the membership must be either complete in term, or you may have a doctor’s excuse to cancel. Memberships are non-refundable and are signed permission is given at time of agreement to make the charges on the account for the amount of term decided upon. When canceling your membership at complete term, you will get charged one more time and be allowed 30 days to use any and all pre-paids in the membership.  Pre-paids can ONLY be used by the member in good standing. All memberships must be complete to term (either 6 or 12 months) before cancelation  of the membership can take place.

Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.
WE LOOK FORWARD TO SERVING YOU.